- Primeserv is passionate about the contribution that human capital within an organisation can and should make to the achievement of its business strategy.
The Human Resources (HR) function plays a critical custodian role in assisting business to achieve its strategy through the effective utilisation of its primary resource – its human capital.
HR management has traditionally focused on, and been regarded as, a transactional cost-centre. The emphasis has been on HR administration, payroll and legislative issues rather than the strategic role HR can play through its contribution to leadership, succession planning, and skills development.
Primeserv HR Service’s mission is to partner with customers in identifying and developing HR strategies and processes that will contribute to the achievement of their business strategies.
This is the cornerstone of the Primeserv INTHRGRATE™ Model that was built from our understanding of the entire strategic and operational HR process.
The development of this 360° model enables us to provide a comprehensive integrated or modular suite of benchmarked world-class HR services and solutions that unlock the entire HR process as a value driver in our customers’ businesses.
The modular nature of the Primeserv INTHRGRATE™ Model allows customers to evaluate their HR needs and select:- one or more product or service modules from the full Primeserv range
- an integrated HR process involving two or more modules
- an outsourced HR service
Primeserv INTHRGRATE™ Model explained:
HR ALIGNMENT WITH BUSINESS STRATEGY AND STRUCTURE
A well-defined business strategy is imperative for any organisation to ensure that it directs all its efforts (capital, equipment/machinery and human capital) towards the achievement of a stated goal/result.
The key questions are:
- Do we know where we are going to and what we want to achieve?
The HR function/custodian contributes to the business strategy by providing a range of services to the business including assessing, training and developing, performance monitoring, resourcing/outsourcing, and maintaining and supporting the organisation’s human capital towards the achievement of the stated goal.
- What do we need to do with regards to our human capital to achieve our business strategy?
Effectively, the HR function/custodian is responsible for the implementation, measurement and management of the HR processes needed to ensure that an organisation has the human capital to achieve its strategy.
HR PROCESSES
It is imperative that all HR processes are integrated so that the efforts of the human capital and the HR function can be measured in tangible terms.
- Competency Assessment
People skills and competencies must be assessed continuously so that that the business is fully aware of the value/competence of its human capital at all times. Accurate assessment is essential to ensure people with the right competencies and skills are recruited and placed in the right positions. Assessment is essential to enable the identification and development of people with potential, to meet their career aspirations and to align their development with future business needs through targeted training programmes.
- Training and Development
Training and development must take place against real needs. The training interventions provided should meet the needs of the business, the needs of the individuals, as well as national imperatives in terms of the critical skills shortage.
- Performance Management
Performance measures from strategic to operational level are essential to track performance against the business strategy so that short-term remedial actions can be taken.
- Resourcing
The right skills in the right place at the right time in the right numbers are key to productivity and optimal operational performance. Permanent solutions provide the organisation with a cost-effective, sustained staffing option.
- Outsourcing
The right skills in the right place at the right time in the right numbers are key to productivity and optimal operational performance. Flexible staffing solutions provide the organisation with a cost-effective, sustained staffing option.
- HR Maintenance
Efficient HR administrative systems are essential to meet the organisation’s contractual obligation to its people’s overall satisfaction and ultimately their performance. These include payroll, reward and remuneration, health and safety, and industrial relations.
- HR Support
The emotional well-being of individuals has a direct influence on performance. Career and succession planning, HIV/Aids and stress management/burnout strategies, individual coaching and counselling and related interventions, contribute to their emotional well-being.